OMNITRAHQ · A PRODUCT OF OMNITRA MARKETING

Terms of Service

Last updated: November 10, 2026

These terms govern your use of OmnitraHQ (also called AI Front Desk), an AI phone receptionist service that answers calls, books appointments, and sends emergency and appointment alerts on behalf of your business. OmnitraHQ is operated by Craig Smith, doing business as AI Front Desk, Lakeville, Minnesota.

The service

OmnitraHQ answers your business's phone line 24/7, books routine appointments to your calendar, and escalates emergency calls to you right away by SMS and, where configured, a live call transfer. The service is billed as a one-time setup fee plus a flat monthly fee for your plan.

Included call minutes and fair use

Each plan includes a monthly allowance of call minutes: 1,000 minutes on Front Desk (about 400 calls) and 1,500 minutes on Full Front Office (about 600 calls). Minutes beyond your allowance in a billing month are billed at $0.25 per minute.

We'll let you know if you're approaching your allowance, and if you go over regularly we'll recommend the plan that fits your volume. Unused minutes don't roll over. The service is for your business's genuine inbound calls; we may limit or suspend a line that receives automated, abusive or fraudulent call traffic.

SMS / text messaging consent

By signing up for OmnitraHQ, you consent to receive SMS text messages from OmnitraHQ (AI Front Desk) at the mobile number you provide, including emergency call alerts and appointment confirmations. These messages are a core part of the service, not marketing.

Message frequency varies with your real call volume. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for help. Opting out of SMS turns off emergency text alerts, so we recommend talking with us about other ways to reach you before opting out.

Your responsibilities

  • Give us accurate business information (hours, service area, pricing, emergency definitions) so the AI agent represents your business correctly.
  • Keep your on-call contact number current, since emergency alerts depend on it.
  • Review the bookings and alerts the agent creates on your behalf.

Service limitations

OmnitraHQ is an AI-assisted service. It's built with guardrails for accuracy and safety-critical calls, but it may occasionally misclassify a call or make an error. You remain responsible for checking bookings and for having a fallback for handling calls if the service is temporarily unavailable.

Billing and cancellation

The setup fee is due at signup, and your first month is included with it. We build your front desk and send you a preview to try; nothing goes live until you approve it. Your monthly fee starts 30 days after you approve and is billed monthly until you cancel. Cancel within 24 hours of purchase for a full refund; after that the setup fee is non-refundable. If we don't hear from you within 30 days of your preview, the order is closed and your build is kept for 90 days. There is no long-term contract. Full details are in the Service Agreement.

The full Service Agreement customers accept at checkout has the details.

Limitation of liability

OmnitraHQ is provided as is. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from use of the service, including missed or misrouted calls.

Governing law

These terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles.

Contact us

Questions about these terms: contact@omnitrahq.com or (952) 243-3823.