Built by people who've heard the phone ring at 11pm too.
OmnitraHQ is an AI front desk built specifically for HVAC, plumbing, electrical, roofing, and landscaping companies — the businesses that live and die by whether someone picks up the phone.
The problem we kept running into
Trade businesses run on calls. A missed one isn't a missed conversation — it's a missed job, and usually a customer who's now talking to your competitor instead. But the people running these businesses are on ladders, under sinks, and inside walls all day. They can't also be sitting by a phone.
The available fixes were both bad in their own way. Traditional answering services put a person on the line, but bill by the minute — the better business gets, the scarier the invoice gets. The cheap AI alternatives answer the phone, but with generic scripts that don't know a burst pipe from a dripping faucet, so everything either gets treated like an emergency or nothing does.
What we built instead
OmnitraHQ answers every call in seconds, in a voice that sounds like a person, and it's configured around real definitions of what counts as urgent in your specific trade. A gas smell gets treated like the emergency it is. A routine maintenance request gets booked to your calendar without waking anyone up.
When something genuinely can't wait, the right person on your team gets a text immediately — caller's name, address, and the issue, ready before you've even seen the missed call. Everything else gets logged and handled, quietly, in the background.
Every call gets one of three outcomes.
No voicemail purgatory, no "someone will call you back." Every call is handled to a real conclusion before it hangs up.
It's an emergency — escalate immediately
Gas smells, no heat in freezing weather, burst pipes, sparking outlets, storm damage — anything that fits your trade's real emergency definitions gets flagged instantly, and your on-call tech is texted before the caller even hangs up.
It's routine — book it
Maintenance, quotes, scheduled repairs — OmnitraHQ checks your real calendar availability and books the appointment on the call, no back-and-forth required.
It's something else — captured and summarized
General questions, pricing inquiries, anything outside those two buckets still gets a helpful answer and a clean summary logged for your team, so nothing falls through.
What we believe, stated plainly.
Built for one industry, not every industry
We didn't build a general-purpose chatbot and slap a phone number on it. Every call flow is configured around real trade-specific emergency logic.
Predictable pricing, always
A flat monthly rate means a slow month and your busiest month cost the same. No usage anxiety.
Done for you, not DIY
We build and tune your call flow, escalation rules, and calendar integration — you don't touch a bot builder.
It sounds like a person, because it should
Your customers are trusting someone with their home. The voice on the other end should feel like it, too.
Ready to stop missing calls?
Two plans, both built the same way — see what's included and pick what fits your call volume.
See plans & pricing