Privacy Policy
Last updated: November 10, 2026
This policy explains what information OmnitraHQ (also called AI Front Desk) collects from the business owners who use our AI phone receptionist service, and how that information is used. OmnitraHQ is operated by Craig Smith, doing business as AI Front Desk, Lakeville, Minnesota.
Information we collect
When you sign up, we collect the information needed to run your service: your business name, your mobile phone number, your business hours and service area, and details about how your business handles routine and emergency calls. We also collect the calls, transcripts and booking details our AI agent handles on your behalf, so we can deliver and support the service.
SMS / text messaging
If you opt in to receive text messages from OmnitraHQ (AI Front Desk), those messages are limited to:
- Emergency call alerts, sent right away when a caller reports an urgent issue so you can respond.
- Appointment confirmations, sent when our AI agent books a job on your calendar.
Message frequency varies with your call volume, usually a few messages per week, driven by real calls to your business line and never by a marketing schedule. Message and data rates may apply, based on your mobile carrier plan.
You can opt out at any time by replying STOP to any message. You'll receive one final confirmation text and no further messages. Reply HELP for help, or contact us at contact@omnitrahq.com or (952) 243-3823.
How we use your information
- To operate your AI phone receptionist: answering calls, booking appointments, and sending emergency and confirmation alerts.
- To improve the accuracy and reliability of the service.
- To bill you for the service according to your plan.
We do not sell your information, or your callers' information, to third parties. We do not use your data to train AI models beyond what's needed to operate your own agent.
Data retention
We keep call transcripts and booking records for as long as your account is active, plus a reasonable period afterward for billing and support records. You can ask us to delete your data at any time.
Third-party services
OmnitraHQ runs on infrastructure from Retell AI, Twilio, Make.com, Google Calendar and Stripe to deliver voice, SMS, automation, scheduling and payments. Each provider processes data only to perform its function within our service, under its own privacy and security practices.
Contact us
Questions about this policy or your data: contact@omnitrahq.com or (952) 243-3823.